• Please initiate your return within 15 days of receiving the product. Once your return request is approved, you have 7 days to ship the item back to us.
• All returned items must be in their original, unused condition and include all documentation provided at the time of purchase. Returns that show any signs of wear or damage will not be accepted.
• Packages sent without a valid Return Shipping Authorization Number or those refused upon delivery will not qualify for a refund.
• We reserve the right to restrict website access or terminate the accounts of individuals who misuse our return policy.

Returns to Original Payment

• Most items can be returned for refund to your original form of payment.
• Both pre-designed styles and Design Your Ring styles are eligible for a full refund to your original payment method.

How to Return an Order

Initiate Your Return

• If your order qualifies, we will email you a FedEx shipping label containing your Return Authorization Number, which will remain valid for seven (7) days.
• Online Account: For orders placed through your online account, log in https://www.faballey.com/ and navigate to Order History. Select the orders and items you wish to return.

Prepare Your Return

• Include all original packaging, your return packing slip, and any diamond certificates. If the diamond certificate is not returned, $100 will be withheld from your refund.
• Enclose your jewelry item(s) inside the original jewelry box.
• Place the jewelry box (containing your jewelry) inside a shipping box. We recommend using the original shipping box from your order, or you may acquire a FedEx box from your local FedEx store.
• Place the return packing slip inside the shipping box with the jewelry.
• Once the items are placed in a larger shipment box, seal the box and affix the prepaid label to the outside of the shipping box.
• For security reasons, please refrain from writing jewelry, diamonds, or other related words anywhere on the package.

Ship Your Return

• Drop it off at your nearest FedEx location. FabDiamonds and FedEx are not responsible for packages dropped off in FedEx Drop Boxes or Non-FedEx staffed locations.
• Obtain a FedEx receipt to confirm that the item has been shipped as this receipt will act as proof of insurance.
• If you choose to use a different shipping method, you may return your item via any carrier; however, you will be responsible for the return shipping costs. To ensure your item's safety, please use a secure shipping method that requires a signature upon delivery and request a return receipt as confirmation that the shipment has reached FabDiamonds. Please note that FabDiamonds is not liable for items lost or damaged during the return shipping process.

Refund Process

Receipt and Inspection

• Once we receive the returned order, our Quality Assurance team will inspect and verify the condition of the returned item.
• Receipt and inspection time may take up to seven (7) business days.

Refund

• Refunds for special orders, including Truly Custom special orders, will be issued as a store credit to your account that was used for the purchase. You will still be responsible for the payments on your original payment method.
• Refunds for pre-designed styles and Design Your Ring styles will be issued via the original payment method or by cheque if the original payment method was bank wire, cash, or certain other payments requiring special processing.
• For credit card refunds, please allow up to one monthly billing cycle in order for your credit to appear.